Space Heroes Universe

Space Heroes Universe
Refund Policy

We are so sure your kids will love Space Heroes Universe as much as we do, we guarantee it. When you buy your subscription directly from us, we offer a full refund for 14 days from the date of first purchase, no questions asked. The following conditions apply:

To receive your refund, you must submit the request in writing within 14 days of signup. You will receive your refund within 21 days of our receipt of your request. If you access the service anytime after requesting the refund, the refund will not be issued.

We are unable to issue any refunds for subsequent recurring subscription payments after the 14 day period. However, in the event of any of the following conditions, we may, at our sole discretion, provide a refund after the 14-day period:

Space Heroes Universe
  • Unauthorised purchase: If you did not authorise the purchase and we receive notice of this within 30 days of the purchase we will provide a no-questions asked full refund. Outside this 30 day period we will require evidence of you not making the purchase.
  • Placed too many orders: If you unintentionally purchased too many orders please contact us and provide the details of all purchases. We will refund those additional unwanted purchases in full.
  • Technical problems: If you have experienced technical problems we would recommend you contact us first so that we can attempt to rectify these. If technical problems are shown to be our fault we will provide a full refund.

A note about membership cards: A membership to can also be purchased by buying a one month or six month membership card from participating retailers. Membership cards have no expiration date. Memberships to purchased with membership cards will not automatically renew. Any problems with membership card activation should be directed at the participating retailer where the membership card was purchased.

If your account has been banned by us, you will not be eligible to receive any refunds.

Please remember that Space Heroes Universe premium memberships cannot be transferred.

You may cancel a Space Heroes Universe premium membership subscription at any time. Please contact us and we will cancel it for you.

Thanks and have fun!

Fun virtual worlds for kids